Privacy Policy

Last updated: 16/08/2024

At Occasion Vibe, we are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make a purchase, or use our services, including the fulfillment of orders through our print-on-demand partner, Printful.

1. Information We Collect

We collect various types of information in order to fulfill orders, improve our website, and communicate with you. This may include:

Personal Information: When you place an order, create an account, or contact us, we may collect personal data such as your name, email address, postal address, phone number, and payment information.
Order Details: Information about the products you order, including customization preferences, is collected to process and fulfill your purchase.
Payment Information: Payments are processed securely by our third-party payment processors and are not stored on our servers.
Usage Data: We collect information about how you interact with our website, including your IP address, browser type, time zone, and browsing behavior through cookies or similar technologies.

2. How We Use Your Information

We use your personal data for the following purposes:

Order Fulfillment: We process and fulfill your orders, including transferring necessary details to our print-on-demand partner, Printful, to produce and ship your items.
Customer Support: To respond to inquiries, manage orders, and resolve issues.
Marketing: With your consent, we may send you promotional materials about new products, special offers, or updates to our services.
Legal Compliance: We use and store your data as necessary to comply with legal obligations, including tax and accounting laws.

3. How We Share Your Information

We share your personal data only when necessary to provide our services or comply with legal obligations. This includes:

Printful (Print-on-Demand Partner): We share order details, including product specifications, your shipping address, and contact information, with Printful to produce and fulfill your order. Printful processes this information on our behalf and in accordance with its own privacy policy.
Payment Processors: We use secure third-party services (e.g., Stripe, PayPal) to process payments. Your payment information is processed directly by them and is subject to their privacy policies.
Shipping Providers: We share your name and address with courier services to deliver your order.
Legal Authorities: We may disclose your personal data to law enforcement or other governmental authorities if required by law.

4. Legal Basis for Processing Personal Data

Under UK GDPR, we rely on the following lawful bases to collect and process your data:

Contractual Obligation: We need your personal data to fulfill our contractual obligations when you place an order.
Legitimate Interests: We may use your data for our legitimate business interests, such as improving our services, unless your rights override these interests.
Consent: When you sign up for marketing communications, we process your data based on your consent, which you can withdraw at any time.

5. Your Rights Under UK GDPR

Under UK GDPR, you have several rights in relation to your personal data:

Access: You can request a copy of the personal data we hold about you.
Rectification: You have the right to correct any inaccurate or incomplete information.
Erasure: You can request the deletion of your data when it is no longer needed or if you withdraw your consent.
Restriction: You can request that we limit how we process your data in certain situations.
Portability: You have the right to request the transfer of your data to another service provider in a structured, commonly used format.
Objection: You can object to the processing of your personal data for direct marketing purposes.
Withdraw Consent: You can withdraw your consent for marketing at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [Insert Email Address].

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we retain order information for tax purposes for a minimum of six years.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. This includes using encryption (SSL) to protect sensitive information during transmission and ensuring that third-party services like Printful and payment processors follow industry-standard security protocols.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website, analyze traffic, and personalize content. You can control your cookie preferences through your browser settings, although some parts of our website may not function properly without cookies.

9. International Transfers

As we use Printful as a print-on-demand partner, which may operate outside of the UK, your data may be transferred to and processed in the United States or other countries where Printful operates. We ensure that any such transfers comply with UK GDPR by using appropriate safeguards, such as the Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. If the changes are significant, we will notify you by email or through a notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Email: support@occasionvibe.com