Refund and Returns Policy

Last updated: 16/08/2024

At Occasion Vibe, we strive to ensure that you are happy with your purchase. Because our products are custom-made for each order through a print-on-demand process, returns and exchanges are limited to specific circumstances. Please read our policy carefully to understand how we handle refunds and returns.

1. Damaged or Defective Items

We accept returns and offer refunds or replacements for items that are damaged, defective, or contain printing errors. If your item arrives damaged or with any quality issues, please let us know as soon as possible.

To be eligible for a refund or replacement:

Report the issue within 30 days of receiving your order.
Provide a photo of the damaged or defective item and a brief description of the issue.
Ensure the item has not been used, worn, or altered in any way.

2. What Is Not Covered

Since all of our products are custom-made upon order, we cannot accept returns or offer refunds for the following reasons:

Change of mind: Once an order is placed, it goes into production, and cancellations or returns due to change of mind are not possible.
Incorrect size or color ordered: We do not accept returns for sizing or color issues unless it is a printing error on our part. Please double-check your size and color selection before placing your order.
General dissatisfaction: Custom print-on-demand products are final sale unless defective or damaged.

3. Return Process for Damaged or Defective Items

If your item qualifies for a return, follow these steps:

Contact us: Send an email to support@occasionvibe.com within 30 days of receiving your order with your order number, photos of the damaged or defective item, and a brief description of the issue.
Approval: Once we review your request, we will notify you whether your return is approved. If approved, we will either:
- Arrange a replacement item at no additional cost.
- Issue a full refund to your original payment method.
Return Shipping: In most cases, you will not need to return the damaged item, but we will let you know if a return is necessary. If so, we will provide a prepaid shipping label.

4. Refunds

Once your return is approved, and (if applicable) the item is received back at our warehouse, we will process your refund. Refunds are credited to the original payment method used at checkout and typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

5. Lost or Missing Packages

If your package is lost in transit or shows as delivered but you have not received it:

Please contact us at support@occasionvibe.com, and we will work with the shipping provider to investigate the issue.
If the package cannot be located, we will send a replacement or issue a refund.

6. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need to initiate a return or report a damaged item, please contact our customer service team:

Email: support@occasionvibe.com