Frequently Asked Questions
What is Occasion Vibe?
Occasion Vibe is an eco-friendly brand offering stylish, occasion-themed apparel and accessories. We use a print-on-demand model to ensure sustainability, creating custom designs for holidays, events, and celebrations that are unique, high-quality, and made to order.
How does print-on-demand work?
Print-on-demand means that every item is produced only after you place an order. This reduces waste and excess inventory, ensuring that each product is made specifically for you. Once you order, our partners at Printful handle the production and fulfillment process, so your items are crafted with care and delivered right to your door.
What materials are used in your products?
We prioritize eco-friendly materials wherever possible. Many of our garments are made from organic cotton, and other sustainable fabrics. Additionally, we use water-based, non-toxic inks for printing to further reduce our environmental impact.
Are your products unisex?
Yes! Many of our designs are unisex, meaning they are created to be worn by anyone, regardless of gender. We believe that fashion should be inclusive and versatile, making our T-shirts and other apparel comfortable and stylish for everyone.
How long does it take to receive my order?
Because our products are made to order, production typically takes 2-7 business days depending on the item. Shipping times will vary based on your location:
- UK & Europe: 3-8 business days
- US: 5-12 business days
- International: 10-20 business days
During busy periods (like holidays), production and shipping may take a bit longer, but we will always keep you informed.
Can I return or exchange an item?
As our products are made to order, returns and exchanges are generally only accepted if the item arrives damaged or defective. If you receive a damaged product, please contact us within 30 days of receipt, and we will arrange a replacement or refund.
How can I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment via our shipping partner’s website.
Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping fees and delivery times will vary depending on your location. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.
How do I care for my Occasion Vibe garments?
To keep your T-shirts and other apparel looking fresh and vibrant:
- Machine wash on cold with like colors
- Tumble dry on low or hang to dry
- Avoid ironing directly on the printed area
- Do not bleach
Following these care instructions will help extend the life of your garments and keep them looking great for years to come!
Can I customize my order?
At the moment, we offer pre-designed collections tailored for specific holidays and events. However, we are constantly exploring new ways to offer customization options. Stay tuned for future updates!
How do I contact customer support?
If you have any further questions, feel free to reach out to our friendly customer service team at support@occasionvibe.com. We’re here to help with anything from order inquiries to product questions!
Is your packaging sustainable?
Yes, we strive to make our packaging as eco-friendly as possible. We use recyclable or biodegradable materials for most of our packaging to reduce our environmental footprint.
What payment methods do you accept?
We accept major payment methods, including Visa, MasterCard, PayPal, Apple Pay, and Google Pay. Our checkout process is secure and straightforward.
How do I sign up for your newsletter?
Signing up is easy! Simply scroll to the bottom of the page and enter your email in the newsletter signup box. You’ll be the first to know about new arrivals, exclusive deals, and eco-friendly tips!
Still Have Questions?
If your question wasn’t answered here, please don’t hesitate to contact us at support@occasionvibe.com. We’re happy to help!